WinShark Privacy Policy

We respect your privacy and are committed to protecting your personal data whenever you visit WinShark Online Casino. This Privacy Policy explains how we collect, use, store, and safeguard your information when you register, log in, deposit funds, or play at WinShark Casino. By creating an account and using our services, you agree to the practices described below. WinShark Online Casino is operated by GBL Solutions N.V., a company registered under the laws of Curaçao, registration number 155090, with a registered address at Seru Loraweg 17, Curaçao. We hold a license issued by the Gaming Control Board of Curaçao (GCB), license number OGL/2024/589/0556, which governs how we operate and handle your data.

Information We Collect

When you complete winshark signup or use winshark login credentials to access your account, we collect several categories of information necessary to provide our services and comply with our legal obligations.

• We collect your personal identification details, including your full name, date of birth, home address, email, and phone number, provided during registration.
• We gather financial information, such as payment method details, transaction history, and deposit/withdrawal records, when you use methods like Bank Transfers, Interac, Mastercard, Skrill, Paysafecard, MiFinity, or Bitcoin.
• We track your gaming activity, including bets placed, games played (such as Sweet Bonanza, WinShark Aviator, Plinko 2, or live dealer titles), session duration, and Loyalty Club progress.
• We record technical data, including your IP address, device type, browser information, and login timestamps whenever you access WinShark Casino online.
• We may collect information you submit when contacting our customer support team via live chat or email at support@winshark.com.
• We store verification documents, such as proof of identity and proof of address, submitted for KYC (Know Your Customer) checks.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating WinShark Online Casino, including account management, fraud prevention, and regulatory compliance.

• We use your data to verify your identity, process deposits and withdrawals, and administer your winshark casino bonus codes and promo code winshark casino offers.
• We analyze your gaming behavior to personalize promotions, such as the Welcome Shark package, Madnessday Bonus, or Floating Cashback rewards within our Loyalty Club.
• We use your contact details to send you updates about a winshark bonus code, a winshark casino no deposit bonus, or other winshark promo code offers, where you have consented to receive marketing communications.
• We process your data to detect and prevent fraudulent activity, money laundering, or breaches of our Terms and Conditions.
• We rely on your information to comply with our licensing obligations under Curaçao gaming law and applicable regulations in our target markets.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience while browsing WinShark Casino online or using the winshark app-style mobile browser version. Cookies allow us to remember your preferences, keep you logged in, and analyze site traffic. You can manage or disable cookies through your browser settings, though this may limit certain features of our platform, including access to your account or game history. For more details, please refer to our separate Cookie Policy.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information under specific circumstances necessary for operating WinShark Online Casino effectively and lawfully.

• We share data with our payment processing partner, Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. registered in Cyprus, which acts as our Payment Agent for transaction processing.
• We disclose information to regulatory authorities, including the Curaçao Gaming Control Board, when legally required.
• We work with trusted third-party service providers, such as payment processors, identity verification companies, and IT infrastructure vendors, who process data on our behalf under strict confidentiality agreements.
• We may share information with law enforcement agencies if required to prevent fraud, money laundering, or other unlawful activity connected to your use of casino winshark services.

Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security protocols include encryption of sensitive data, secure servers, and restricted internal access to your account information. While we take data protection seriously, we cannot guarantee absolute security, as no method of electronic transmission is completely infallible. We encourage you to use strong passwords when accessing your winshark casino login and to avoid sharing your credentials with anyone.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with our licensing requirements, financial record-keeping obligations, and dispute resolution. Typically, we retain account and transaction data for a minimum period required under Curaçao gaming regulations, after which we securely delete or anonymize the information unless a longer retention period is legally mandated.

Your Rights

Depending on your jurisdiction, including regions such as the United Kingdom, Canada, Germany, Australia, and other markets where WinShark Online Casino operates, you may have specific rights regarding your personal data.

• You have the right to request access to the personal information we hold about you.
• You may request correction of inaccurate or incomplete data associated with your account.
• You can request deletion of your personal data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of data processing, including marketing communications about our winshark bonus offers.
• You have the right to withdraw consent at any time where processing is based on your consent.

To exercise any of these rights, you can contact our support team at support@winshark.com, and we will respond within a reasonable timeframe in accordance with applicable data protection laws.

Third-Party Links

Our website may contain links to third-party sites, including payment providers or promotional partners. We are not responsible for the privacy practices of these external sites, and we recommend reviewing their respective privacy policies before submitting any personal information.

Children's Privacy

WinShark Online Casino is intended exclusively for individuals who have reached the legal gambling age in their jurisdiction, generally 18 years or older. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will take immediate steps to close the account and delete associated data.

International Data Transfers

Given that WinShark Casino serves players across multiple regions, including Canada, we may transfer your data internationally to our servers or service providers located outside your country of residence. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection standards.

Changes to This Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of WinShark Online Casino after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our support team, available 24/7 via live chat or email at support@winshark.com. We are committed to addressing your privacy concerns promptly and transparently.